Widerrufsrecht

Return and Refund Policy 3D-Print-Guild Owner: Jean-Louis Kempfe Bienenweg 3 90610 Winkelhaid Germany Email: Info@3D-Print-Guild.com

1. Right of Withdrawal for Consumers

Consumers have a statutory right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take(s) physical possession of the goods.

To exercise your right of withdrawal, you must inform us Jean-Louis Kempfe / 3D-Print-Guild Bienenweg 3 90610 Winkelhaid Germany Email: Info@3D-Print-Guild.com

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3. Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized (this applies to the majority of our 3D-printed products, including articulated flexi dragons, as they are manufactured individually after the order is placed).

4. Defective or Damaged Goods (Statutory Warranty)

If the goods are defective or damaged upon arrival, you are entitled to the statutory warranty rights under German law (Gewährleistung). Please contact us immediately (within a few days of receipt) with photos of the issue. We will offer a free replacement, repair, or refund as appropriate.