Versand

Shipping Policy 3D-Print-Guild Owner: Jean-Louis Kempfe Bienenweg 3 90610 Winkelhaid Germany Email: Info@3D-Print-Guild.com

Last updated: August 15, 2026

1. Processing & Production Time

Most of our products (including articulated flexi dragons) are made to order.

After receiving your order and successful payment, we usually start production within 1–3 business days. Production time typically ranges from 2 to 7 business days, depending on the complexity of the model, current order volume, and color availability.

You will receive an email confirmation once your order has been shipped.

2. Shipping Methods & Carriers

We currently ship with the following carriers (subject to change):

Deutsche Post / DHL (Germany & International)
Other reliable carriers when necessary

All shipments include tracking whenever possible.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on:

Destination country
Package weight and size
Selected shipping method

We offer transparent pricing – the exact shipping cost will always be shown before you complete your order.

4. Estimated Delivery Times

Delivery times are estimates and begin after the item has been shipped:

Germany: 1–3 business days
European Union: 3–8 business days
Rest of the World: 7–21 business days (sometimes longer depending on customs)

Please note that these are only estimated times. Delays can occur due to high seasonal demand, carrier issues, or customs clearance.

5. International Shipping & Customs

For orders outside the European Union, the customer is responsible for any customs duties, import taxes, or fees charged by the destination country. These charges are not included in the product or shipping price and must be paid by the recipient upon delivery.

We cannot influence or predict customs procedures or fees.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number (if available). You can use this number to track your package on the carrier’s website.

7. Risk of Loss & Damaged Packages

The risk of loss or damage to the goods passes to you upon delivery (for consumers) or upon handover to the carrier (for business customers).

If your package arrives damaged, please take photos of the packaging and the product and contact us immediately at Info@3D-Print-Guild.com. We will do our best to find a fair solution.

8. Incorrect or Incomplete Address

Please make sure the shipping address you provide is complete and correct. We are not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.